Unable to View Form Leads or Access Uploaded Files – 500 Server Error

On QCDayTrips.com, under the Forms > Leads section, I’m experiencing two critical issues:

1. Clicking “View” on a lead returns a 500 Internal Server Error

   • I cannot view the data submitted via the form.

   • This has occurred consistently for multiple entries.

2. No way to retrieve uploaded files or images from customers

   • Even though a file path or link shows in the lead table (e.g. ends in

     .png

     ), there is no clear or clickable download link.

   • Attempting to open these links results in broken or incomplete responses.

   • There is no built-in file viewer or download option in the lead detail view.

This makes it impossible to respond to customer submissions or access any assets they may have uploaded.

Site Details:

• Theme: Night

• Template: Default

• Platform: Directify

• Form ID (if relevant): #119

• Issue tested on Chrome & Edge.

Please advise if this is a known bug or if file handling/viewing requires a different configuration.